Refund policy

At MOSAE, we want you to love your purchase. If you're not completely satisfied, we've made returns simple and straightforward.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

Unworn and unused
In its original condition
In the original packaging
Accompanied by proof of purchase (order confirmation or receipt)

How to Start a Return

Contact us at [bymosae@gmail.com] with your order number and reason for return. We'll send you return instructions and the return address.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved:

Your refund will be processed within 5-7 business days
The refund will be credited to your original payment method
Depending on your bank, it may take additional time for the refund to appear in your account

Return Shipping Costs

You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [bymosae@gmail.com] with photos of the damage. We'll arrange a replacement or full refund at no cost to you.